Returns & Refund Policy

1. Introduction

We aim to ensure every customer is satisfied with their purchase.

This Returns & Refund Policy explains your rights and our procedures for returning goods purchased online.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Returning Unwanted Items

If you have changed your mind, you may return most standard products within 14 days of receiving your order.

To qualify:

• Items must be unused.
• Items must be in their original condition.
• Original packaging should be included where reasonably possible.
• Items must be suitable for resale.

Customers are responsible for return postage costs unless the item is faulty or incorrectly supplied.

Non-Returnable Items

The following items cannot normally be returned unless faulty:

• Custom-made products
• Made-to-order products
• Personalised items
• Refurbished wheels prepared specifically to customer requirements
• Products damaged after delivery due to misuse or accidental damage

Faulty or Damaged Goods

If your order arrives:

• Damaged,
• Faulty,
• Incomplete, or
• Incorrect,

please notify us within 48 hours of delivery.

Where possible, include:

• Your order number
• Photographs of the damage
• Photographs of the packaging
• A description of the issue

We may arrange:

• Replacement
• Repair
• Refund
• Collection of the goods

depending on the circumstances.

Returning Faulty Goods

Where goods are confirmed as faulty, we will normally cover reasonable return shipping costs or arrange collection.

Goods may need to be inspected before a refund or replacement is authorised.

Refunds

Approved refunds will be made using the original payment method.

Refunds are usually processed within 5-10 working days after:

• Returned goods have been received and inspected; or
• We have confirmed the goods do not need to be returned.

Processing times may vary depending on your payment provider.

Klarna Orders

Where Klarna was used:

• Refunds will be processed through Klarna.
• Klarna will update your payment schedule.
• Any balance due will be adjusted in accordance with your Klarna agreement.

Questions regarding finance repayments should be directed to Klarna Customer Service.

Exchanges

Where stock is available, we may offer an exchange instead of a refund.

Exchanges are subject to product availability.

Incorrect Items

If we have supplied the wrong item, please contact us immediately.

We will arrange collection or return shipping at no cost to you and dispatch the correct product as quickly as possible.

Return Process

Before returning any goods, please contact us at:

info@westonwheelsrefurb.com

Please include:

• Full name
• Order number
• Reason for return
• Photographs where applicable

Returns should not be sent until return instructions have been provided.

Inspection

Returned items are inspected upon receipt.

If returned goods show signs of use beyond what is necessary to establish their nature, characteristics or function, a deduction from the refund may be made where permitted by law.

Consumer Rights

Nothing in this policy limits or excludes your statutory rights under UK consumer protection legislation.

Contact Us

Weston Wheels Refurb Ltd
Unit 6 Collum Lane
Weston-super-Mare
North Somerset
BS22 9JL

Email: info@westonwheelsrefurb.com